A ticketing system is the most common channel of communication that web hosting companies offer to their customers. It’s usually part of the billing account and is the easiest way to deal with an issue that requires a certain period of time to investigate or that has to be escalated to a system administrator. In this way, all responses supplied by either side will be stored in one location in case someone else needs to work on the problem in question and the info in the ticket will be available to all parties. The drawback of using a ticketing system with most web hosting platforms is that it is not included in the web hosting Control Panel, so you will need to sign in and out of no less than 2 accounts to perform a specific procedure or to touch base with the company’s customer care team. In case you’d like to administer a number of domains and each one of them is hosted in its own account, you’ll have to use an even larger number of accounts simultaneously. It might also take a significant span of time for the hosting provider to respond to your ticket request.

Integrated Ticketing System in Shared Web Hosting

With a shared web hosting from us, you won’t ever have to sign out of your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire online presence. You can easily access any trouble ticket while you are browsing your files or customizing different account settings. The ticketing system is being monitored 24/7 by our client service team members and the response time is maximum 1 hour, but it rarely takes more than 20 minutes to get support. Unlike certain hosting companies, we do not charge more for using the ticketing system, so you can get in touch with us as often as you need and request information in relation to any technical or billing issue. Moreover, you can see a collection of educative articles, which will help you deal with the most common issues yourself.

Integrated Ticketing System in Semi-dedicated Hosting

The ticketing system that we use is incorporated into the Hepsia hosting Control Panel, which we’ve created for our semi-dedicated hosting services, which goes to say that you won’t require one more support platform to get in touch with our client service staff – you can do it on the spot as soon as you come across a difficulty. Opening a new ticket takes several clicks of the mouse and finding an older one is equally simple. Using our intelligent search option, you can swiftly track down any ticket that you’ve opened in the past. You can open a ticket at any point in time since our technical support team members are at your disposal around the clock and answer in no more than one hour, although it seldom takes that much to receive support. With the Hepsia Control Panel, you’ll have everything in one location and you can forget about the need to go through 2 or more platforms to fix a simple issue.