If you are a website owner, a problem might always occur and it does not automatically have to be related to the hosting service. For instance, something might go wrong when you bring an Internet application up to date or some important content could be edited or erased unintendedly. Whatever the nature of the problem is, you’ll have to touch base with the client care team and ask them to retrieve a backup or to assist you in dealing with the problem that you are encountering. How promptly they’ll do that will determine how much time your sites will be offline. For given sites such as community web portals or web shops, a frequent outage period too often means lost users and money. For this reason, it is of prime importance that you use the services of a web hosting company that offers not only a very good customer care service, but also a fast one.

One-Hour Response Guarantee in Shared Web Hosting

Our Linux shared web hosting come with a sixty-minute response guarantee, which means that regardless of what inquiry or problem you might have, we will always be there to help you out. As a matter of fact, it rarely takes more than 30 minutes to get a problem sorted out or a query answered, and this is valid for both technical and pre-sales matters. Our customer care staff reps are available 24x7, even on weekends and official holidays, which means that you’ll always receive immediate help. We understand how priceless time can be, so by the time we respond to your e-mail or ticket, we’ll have investigated the issue and, if we haven’t discovered a solution, we’ll supply you with more details about what you have to do on your end – if the situation necessitates it. With our support services, you can be certain that there will be someone to assist you straight away, regardless of what time it is.

One-Hour Response Guarantee in Semi-dedicated Hosting

Our help desk support team reps will be at your service all the time and they’ll reply to any ticket that you post via your hosting Control Panel within sixty minutes max. The ticket response time is guaranteed irrespective of whether you have a general inquiry about your semi-dedicated server or you encounter some complication and for most issues you will not have to wait even that long. No matter what the nature of the issue is or what time it is, we’ll be there to lend you a helping hand, as we’re available around the clock to deal with any technical, general or billing issue. In case you contact us about anything that is within our capacity, we’ll sort it out before we reply to you, which implies that you will not have to wait around for hours or even days while the problem remains. In case there’s something that you have to do on your end, we will give you the necessary information – what possible solutions to try out, what actions to take, etc.