Though this is not the keyaspect to recognize a reliable shared web hosting supplier from a bad one or a reseller from an actual supplier, the option to call and speak with a live person is an indicator that you aren't dealing with a one-person company and that you can get in touch with somebody if you're in need of support. The telephone support for web hosting services may vary from general to dedicated, therefore the issues that can be resolved with a call vary depending on the specific service provider. Usually, these matters are more basic and include billing or first level tech issues as more complex matters often need a support ticket where both you and the system administrators can track the proceedings with a specific situation. However, being able to call your service provider will save you lots of time and efforts for the multitude of tiny problems which will eventually appear at the time you manage your hosting account.

Phone Support in Shared Web Hosting

We believe that being able to communicate with a live consultant is rather important, for that reason we have three support lines worldwide (UK, USA and Australia) and you have the option to get in touch with us on the phone for fourteen hours every day. If you consider buying one of our Linux shared web hosting, for example, you have the option to call us and learn more about our services before you order so as to ensure that we meet all system requirements for your web sites. Following the purchase, you can call us about all of the sales and billing issues you may experience, or get any general or basic tech information you need. We've tried to find the optimal balance between telephone and ticket support, so for strictly technical issues you have to use the ticketing system, that will make it easier to track the communication as well as any new developments in the resolution of your issue.

Phone Support in Semi-dedicated Hosting

We provide live phone support 14 hrs daily as a part of the support services for each and every semi-dedicated server package that we offer. Due to the fact that some issues are more complex and time-consuming, you may need to open a ticket in case you come across such an issue, but for all of the billing, general or minor tech issues you can always give us a call and we'll assist you without delay in order to save you the time you will need to spend on creating a support ticket. Even if you don't have an account yet, you will be able to find out whether you can host your websites on our innovative cloud platform or you can get any other general info on our semi-dedicated services. We have local numbers in the United States of America, Great Britain and Australia plus a global number, therefore you are able to call the one which is closer to where you live.