Being able to get in touch with your shared web hosting supplier if you have any kind of questions or experience any problems is very important and how quickly they will answer back and react is usually essential, in particular when your website is business-oriented, as more downtime often means losing potential customers. The support options are usually an easy way to distinguish actual suppliers from resellers. The second usually reply only to emails or support tickets and you'll need to wait for a day or even more so as to get a response. When the problem involves a few replies, you will end up losing a few days to get a problem fixed. Using the services of a legitimate and trustworthy web hosting supplier, you will be in a position to get in touch with the support at any moment and get a timely reply whatever the problem or the question is - customer, pre-sales or tech one.

24/7 Customer Support in Shared Web Hosting

All of our Linux shared web hosting feature 24/7/365 pre-sales, customer and tech support, so no matter if you're inquiring about our website hosting solutions before you make a purchase or you're an existing customer and you have a question or some problem, you can contact us at any time, which includes holidays and weekends. We have a number of channels to contact us - several telephone lines around the world for your convenience plus live chat support for pre-sales, billing and general questions; email messages as well as support tickets for more complex matters or any troubles that need additional time to investigate and deal with. Unlike many other website hosting service providers, our trouble tickets have a warranted maximum response time of only one hour, thus no matter what your issue is, it'll be resolved in a timely manner and you will not waste days so as to have something fixed.

24/7 Customer Support in Semi-dedicated Hosting

We are aware how important it is to receive well-timed assistance, particularly if your site is not working effectively for whatever reason. All of our semi-dedicated hosting services include 24/7 customer and technical support, consequently if something comes up, you will be able to use a number of ways to get in touch with us - phone line with a couple of local numbers around the globe, live chat, email messages and tickets. The first two choices are for billing, pre-sales and basic issues, so that in case you don't have an account yet, for instance, you can find more information regarding our services, or we will help you with simpler technical matters. The next two options are for solely tech issues or everything which is more time-consuming because it is much easier to track the conversation between you and our tech support team. The warranted max answer time for them is just an hour, the regular one - 15-20 minutes, so you won't have to wait for an entire day in order to get support as you may need to do with various other providers.

24/7 Customer Support in VPS Hosting

With our Linux VPS hosting, you'll never have to wait for more than an hour in order to receive assistance for any kind of difficulty that you may encounter regarding the server or the software which comes pre-installed with it. We guarantee this short reply time for all the support tickets that you open through your billing Control Panel or email messages which you send to our tech support crew. We also have local telephone numbers in several countries around the globe as well as a live chat service where we are able to assist you with pre-sales, billing and common questions. Customer and technical support is available 24/7/365 using the different means of communication, so whatever your question or issue is, there's always someone to assist you in a timely manner. When you need assistance with third-party software, which you cannot install or which gives you problems, you are able to take full advantage of the Managed Services upgrade package that we provide for all of the VPS plans.

24/7 Customer Support in Dedicated Web Hosting

With a one-hour maximum response time guarantee, you will receive prompt support when you get a dedicated server through our company. Our customer and tech support crews are online 24/7/365, therefore any time you open a ticket from your billing account or you send an e-mail message about any kind of problem with the server or the pre-installed software on it at any time of the day, you will get an answer within the hour, even during holidays. Our ticketing system is the best option in case the issue in question needs more time to be solved or when it needs to be sent to our administrators, since it's much easier to keep track of the communication sent on both sides. For general, sales and billing issues/inquiries, you can give us a call or talk to a live representative through our chat service. In case you include the Managed Services upgrade to the server plan, our administrators can also assist you with third-party software set up as well as troubleshooting and just like the standard support, this service is available 24/7 as well.