Support Channels

  • 1 hour ticket response time

  • A 1–Hour Response Guarantee

  • Every support request you submit to us will be replied to within maximum 60 min. If for any reason whatsoever your trouble ticket or e–mail needs additional assistance from a system administrator, we’ll forward it and leave a note to inform you that your case is being examined. If you take advantage of our Admin Services package, any of the tasks included there will be performed at a time that is suitable for you.

  • Top quality support service

  • A Premium–Quality Customer Care Service

  • Our help desk support team will be at your disposal 24/7 if you require assistance while working with our Control Panel or with any of the applications that we have pre–installed for your convenience on the dedicated web hosting server. What is more if you need help handling all the daily admin tasks on your server, you can have a glance at our Admin Services package, which includes data backup hard drive space, weekly OS updates, problem troubleshooting and software installation services, server monitoring and rebooting procedures, etc.

  • Intuitive help center

  • An Easy–to–Navigate Help Area

  • Our Control Panel has been installed by default for every Linux dedicated hosting server. Among its features is a rather handy integrated knowledge base that will guide you step by step on all the actions that you can perform. The majority of help articles also video versions which demonstrate all the operations that you can perform in a highly illustrative manner. You can find the instructional articles and the video tutorials in the upper right corner of each Control Panel section.