Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Center Section

  • You can find nearly all the answers to your questions in the user–friendly Help Center section integrated into your Control Panel. It offers a detailed knowledge base with regularly asked questions and in–depth how–to articles contributed by our competent technical support team.

  • Top quality support service

  • Tutorial Videos

  • For users who wish to find out how to rectify a typically experienced problem by watching an instructional video clip, we have added a compilation of video tutorials to our Control Panel. All the tutorials are brief and simple to grasp. They offer you visual presentations of different site management tasks.

  • Intuitive help center

  • A One–Hour Support Ticket Response Guarantee

  • We back up all our semi–dedicated servers with a 24/7/365 tech support service and a one–hour response guarantee. Our well–trained tech support engineers will be available to you 24/7/365 to reply to your enquiries and to resolve any issue that you may have. Simply submit a trouble ticket from the Help Center section and we’ll get back to you in a flash.