Support Channels

  • 1 hour ticket response time

  • A 60 mins Ticket Response Warranty

  • Each ticket that you send to our client support Department will be responded to within up to 1 hour. The regular inquiries shall be solved asap. However, if the service question you have posted requires the assistance of an experienced admin technician, we’ll address the ticket to him and will inform you about the hold–off.

  • Top quality support service

  • Top–class Client Help And Support Service

  • Our technical help crew will be on duty for you 24x7 to to handle all assistance demand tickets that you submit. We offer technical help for the applications that are pre–configured on your machine. These include our custom built Control Panel, the selected Operating System as well as the server management panel (with regards to the VPS type).

  • Intuitive help center

  • A Descriptive Help Section

  • A complete and regularly updated knowledge base is included in our in–house built Control Panel. It offers you quick tips on how to carry out all the regular site maintenance duties. The Help zone offers detailed how–to tutorials and step by step video training. You can open the Help zone by clicking the Help or Video buttons in the upper right part of each Control Panel section.